FREQUENT QUESTIONS

What is the service time?

All our products are manufactured on orders, which is why the manufacturing time is usually 7 working days.


How much are the shipping costs?

SPAIN:

24-72 working - € 5.50

* Shipments to the Balearic Islands may be delayed 2 to 3 working days as provided

Canary Islands: 9.99 € - 5 days

PORTUGAL:

working 24-72 - 6.99 €

UK, IT, FR & DE + Switzerland, Austria and Norway):

Postal Shipping: 6.99 € - 5 days
Express shipping: € 10.99 - 3 working days
Shipping Express Plus: 17.99 € - working 24-48 hours

OTHER EU COUNTRIES + (Andorra, Gibraltar, Vatican City, Monaco and San Marino Lienchestein)

Postal Shipping: 9.99 € - 5 -10 working days

Shipping Express Plus: 17.99 € - working 24-48 hours

REST OF EUROPE:

Postal Shipping: 9.99 € - 15 -20 working days

REST OF THE WORLD:

postage: € 9.99 - 20-25 working days
Shipping Express Plus (Only for USA & Canada): 17.99 € - 5 days

SIZING GUIDE

We help you to find a more convenient and simple way, which is exactly the size you need.

With this guide, you will find the exact size wherever you are, whether you use American sizes (USA), English size (UK) or if instead need to European standard size (EUR).
Remember that the carvings can vary significantly depending on the product in question and the manufacturer, yet you will be very useful, as they are standard conversions and are widespread. Do not forget that are generic and guidance tables.

What methods of payment do we accept?

We accept forms of secure payment by credit card and debit cards (VISA, Mastercard) Paypal, bank transfer and COD.

How I can change my order?

To make any changes to your order, please contact as soon as possible info@javana.es

Returns:

Fertilizers refunds will be made through the payment method that you used to make the order. The price of shoes is paid only.


Where we are?

Do you have other questions?

Info@javana.es email us and we will try to respond as soon as possible.